Where conversations about care actually begin
Most families don't know what questions to ask until something urgent happens. We'd rather talk before that moment arrives—when you still have time to think clearly and plan properly.
Direct lines
Tell us what's actually happening
Different ways to get through
Not everyone wants to fill out forms. Here's what else works.
Email dialogue
Write when you're ready. We check several times daily and usually respond within six hours during business days. Good for detailed questions or when you need time to explain properly.
WhatsApp channel
Faster than email, more personal than forms. Send a message and we'll continue the conversation there. Photos and voice messages work fine if that's easier than typing everything out.
In-person meeting
Sometimes seeing the space matters. Schedule a visit to our Nantou County location. We'll walk through options together and you can ask questions as they come up naturally.
See what difference actually looks like
We keep records of how families experience support changes over months, not just the first optimistic week. Real shifts in daily routines. Actual improvements in mobility and independence.
These aren't curated success stories—they're honest accounts from people who were skeptical at first, frustrated midway, and eventually found something that worked for their specific situation.
Read the full accountsWhat happens after you reach out
No automated replies or vague timelines. Here's the actual sequence of how conversations develop.
Someone reads what you wrote
A real person—usually whoever's best suited to your specific question—reads your message within a few hours. They decide whether it needs a quick answer or a longer conversation.
Initial response arrives
Expect something back within six business hours. It might be detailed answers, clarifying questions, or a suggestion to schedule a proper call if your situation needs back-and-forth discussion.
Conversation continues until clarity
We don't rush toward a service pitch. Sometimes it takes three or four exchanges before we both understand whether we're the right fit for what you actually need. That's normal.
Next steps become obvious
Either you move toward working together, we point you toward someone better suited, or you decide to think it over. No pressure tactics or artificial urgency—care decisions shouldn't be rushed.